April 4, 2023
Artificial Intelligence & ChatGPT
Marist National Poll
AI Platform ChatGPT Known to Nearly Four in Ten… Most Question Accuracy of Its Information
Driven in large part by GenZ and Millennials, nearly four in ten Americans have, at least, a good amount of knowledge about ChatGPT, an artificial intelligence computer language model that can chat with users and provide responses in human-like conversations. However, most Americans, including three in ten ChatGPT account holders, lack trust in the computer platform’s ability to provide accurate information. Residents divide about ChatGPT’s role in research and schoolwork. Yet, there is majority consensus that businesses will be more likely to use AI technology to replace people in their jobs than to help workers be more productive. Still, most Americans currently working for pay do not think their job will be done by AI in the next decade.
While 62% of Americans have little or no knowledge of ChatGPT, nearly four in ten (38%) know either a great deal or good amount about the artificial intelligence computer program. College graduates (52%), Gen Z and Millennials (55%), and men (48%) are more likely than their counterparts to have knowledge of ChatGPT.
Many Americans (68%), including 30% of ChatGPT account holders, have little or no trust in products like ChatGPT to provide accurate information. 30% of U.S. residents have a great deal or good amount of trust in the veracity of information provided by AI platforms like ChatGPT. Of note, GenZ and Millennials divide (49% trust a great deal/good amount to 51% trust not very much/not at all).
46% of Americans think students are more likely to use products like ChatGPT to help with learning and research. The same proportion (46%) think students will use them to cheat on schoolwork. While 62% of those with a ChatGPT account see these tools as academic aids, 38% see them as a way to cheat.
55% of Americans think businesses will use AI programs like ChatGPT as tools to replace people in their jobs. 39% say they are tools to help people be more productive. Chat GPT account holders (61%) are more likely than any other demographic to consider tools like ChatGPT to increase workplace productivity. GenZ and Millennials divide. Half (50%) believe AI will help workers be more productive, and 48% think it will reduce the number of available jobs.
Most American workers who receive a paycheck (75%), including 60% of those who have a ChatGPT account, do not think their job will be done by artificial intelligence in the next 10 years.
Most Americans Do Not Have ChatGPT Account
84% of Americans have not created a ChatGPT account. 15% say they have. Gen Z and Millennials (30%) are much more likely than any other generation to say they have created a ChatGPT account.